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  1. Tide Cleaners
  2. Lockers

Lockers

FAQ

  • All lockers are full at my residence, can I still place an order?
  • Can other members of my household use my Tide Cleaners bag?
  • How can I view my itemized order summary?
  • How do I add a promo code to my order?
  • How do I change my notification settings in the Tide Cleaners app?
  • How do I view the pickup information for my clean locker order?
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Your First Order

  • How do I add special instructions for my order through the app?
  • How do I cancel an order if I already placed my items inside a Tide Cleaners locker?
  • How do I lock the locker?
  • How do I open the Tide Cleaners locker to retrieve my order?
  • How do I place my first locker order?
  • How do I place my first order at a concierge location?
See all 11 articles

Services + Care

  • Are button-down shirts dry cleaned?
  • How do I request additional services from the Tide Cleaners app?
  • How do I update my account phone number?

Managing Your Account

  • How do I add or update my payment information?
  • How do I begin a new wash and fold subscription or make a change to my current subscription?
  • How do I deactivate my account?
  • How do I update my account email address?
  • How do I update my billing address from the Tide Cleaners app?
  • How do I update my locker service location from the Tide Cleaners app?

Order Issues

  • Locker Service Terms & Conditions
  • What should I do if I did not receive my complete locker order?
  • What should I do if I received an item that does not belong to me?

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