Lockers
FAQ
- All lockers are full at my residence, can I still place an order?
- Can my partner or roommate use my Tide Cleaners bag?
- How can I contact the guest care team for help with my locker or concierge order?
- How do I add a promo code to my order?
- How do I change my notification settings in the Tide Cleaners app?
- How do I view the pickup information for my clean locker order?
Your First Order
- How do I add special instructions for my order through the app?
- How do I cancel an order if I already placed my items inside a Tide Cleaners locker?
- How do I lock the locker?
- How do I open the Tide Cleaners locker to retrieve my order?
- How do I place my first locker order?
- How do I place my first order at a concierge location?
Services + Care
Managing Your Account
- How do I add or update my payment information?
- How do I begin a new wash and fold subscription or make a change to my current subscription?
- How do I deactivate my account?
- How do I update my billing address from the Tide Cleaners app?
- How do I update my contact information from the Tide Cleaners app?
- How do I update my locker service location from the Tide Cleaners app?