- How do I begin a new wash and fold subscription or make a change to my current subscription?
- How do I delete my Tide Cleaners Lockers or Campus account?
- How do I update my account phone number?
Order Placement & Tracking
- Do you charge a delivery fee?
- How do I cancel my order?
- How do I place my first locker order?
- How do I place my first order at a concierge location?
- When will my clean order be delivered?
- When will my dirty order be picked up?
- How can I view my itemized order summary?
- How do I add special instructions to my order?
- How do I view the pickup information for my clean order?
Pricing & Promotions
Services & Care
- What happens if my items are damaged or lost?
- Why are there barcodes on my items?
- Are button-down shirts dry cleaned?
- How do I request additional services in the My Laundry app?
- Locker Service Terms & Conditions
- Wash & Fold Plan FAQ
Using the Lockers
- How do I prepare my Lockers order for drop off?
- What are the operating hours at the Tide Cleaners Lockers stores in Chicago?
- All lockers are full at my residence, can I still place an order?
- Can other members of my household use my Tide Cleaners bag?
- How do I lock the locker?
- How do I unlock the locker to retrieve my clean order?