Bundled Service FAQ

What is Bundled Service?
Bundled Service is used for all machine-washable items like bedding, towels, activewear, undergarments, etc. Items are washed, machine-dried, folded and packaged. Students can choose from Annual or Semester Bundled Plans with 10, 20, or 30 lb included per week.
How will you clean my clothes?
Glad you asked! We use a 10-step process to treat your clothes with the meticulous care they would receive at home!
Which plan is right for me?
Start with the 20 lb Plan, it's the most popular. The average weekly weight is 15-20 lbs. If you're an athlete or tend to need to do laundry more frequently, the 30 lb plan is likely the best choice. Students who primarily have their clothing dry cleaned often opt for our 10 lb plan to use for their linens, undergarments, activewear, etc.  
What happens to my unused pounds?
If you skip a week of laundry completely, you have the option of submitting twice your weekly amount of laundry the next time you use the service. Otherwise, any unused pounds will not roll over to the following week. For example, if you have a 10 lb per week plan and use 0 lb during a given week, the following week you will have the option to submit 20 lb of laundry that will be covered by your plan. However, if you have a 10 lb per week plan and only used 5 lb during a week, the following week you will have the standard 10 lb of laundry available to use.  
What happens if I use more pounds of laundry in a week than are included in my plan?
No problem. If you use more than the weekly pounds included in your plan, your laundry will still be cleaned as usual. However, there will be a charge of $2.20 for each additional pound that is used that week.  
What if I need to change my plan?
You can always change your plan for a prorated upcharge or refund if you find that the plan you started with isn’t the best fit for you. Please contact our guest care team to make a change to your plan.
How many times can I submit laundry each week?
There is no limit to how many times you can submit laundry to us each week. Most students find that laundry to us once a week suits there needs. However, you can send in your laundry as often as you need. If submitting multiple orders, please be mindful of your weekly usage. You can always check the weight of your orders through the MyLaundry app. If you exceed the weekly pounds included in your plan, you will be charged $2.20 for each additional pound used during that week.  

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