Thanks for choosing Tide Cleaners! We’re so excited to begin offering you our services!
Please follow these steps when placing your first locker order:
1. Create your account by downloading the free Tide Cleaners app on your iOS or Android device.
2. Place your items in any disposable bag and label it with the full name, phone number, and service location associated with your Tide Cleaners account.
3. Place your items in an empty locker. Please ensure that the locker door is locked securely by entering a four-digit code of your choice and then turning the silver knob counterclockwise or pushing the Zephyr button on the handle for at least three seconds.
4. Open the app and tap the “New Order” button, then select "Returned On Hangers" for dry cleaning orders or "Returned Freshly Folded" for wash and fold orders.
5. Tap the “Special Instructions” button to add any extra details about your order that our team may need to know. If you require any special services (repairs, leather, etc.), you can select one by tapping “Additional Services.”
6. Tap “Select Locker” and then enter the number of the locker that is holding your order before tapping "Done."
Have you set your laundry preferences?
You may be unable to complete your first order if your account wash preferences have not been set.
What are the prices for locker and concierge orders?
When can I expect my order to be returned?
How do I place my first order at a concierge location?