Placing your first order (Concierge)


Thanks for choosing Tide Cleaners! Please follow the below steps to place your first order:

1. Download the Tide Cleaners app through the Apple App Store or Google Play.

2. Next, place your items in any disposable bag. Please add a paper note with the name and phone number attached to your account.

3. Drop your items off at the front desk and let us know of your pick up within the app by selecting the appropriate order type and including any special instructions before submitting your order.

4. Take care of more important things - we've got you covered from here! Our drivers will be onsite to retrieve your order for cleaning, and your items will be returned to the front desk within two days, depending on your city of residence. You’ll receive a pickup notification via text message and email, once your order is delivered.

When to expect your order

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