How do I place my first order at a concierge location?

Thanks for choosing Tide Cleaners! Please follow the below steps to place your first order:

1. Download the My Laundry by Tide Cleaners app through the Apple App Store or Google Play.

2. Next, place your items in any disposable bag. Please ensure that the bag displays the full name, service location, and phone number associated with your Tide Cleaners account.

3. Drop your items off at the front desk and then schedule your order pickup in the app by selecting how you would like your order to be returned to you and then including any special instructions or additional services before you select place order.




4. Take care of more important things - we've got you covered from here! Our drivers will be onsite to retrieve your order for cleaning, and your items will be returned to the front desk within two days, depending on your city of residence. You'll receive a pickup notification once your order is delivered.

When to expect your order to be returned

How do I place my first locker order from the Tide Cleaners app?

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