Our standard procedures do not allow orders to leave our plant if the correct number of items are not in your bag for delivery. An exception to this is if one or more items required additional time to be processed. In these situations, you should receive an Inspection Notice informing you of the delay.
- Check your email to see if you received an Inspection Notice from us. Be sure to check your spam inbox as well, in case our emails are being redirected there.
- Double check in-between all items that were delivered back to you. Sometimes items are sandwiched in-between one another and can be missed at first glance.
- Confirm with your partner, roommate, friend or anyone that would have access to pick up orders for you, if they may have retrieved any items for you.
- Check your closet and laundry hamper, just in case the item was left behind and was never given to us to clean.
Once the above steps are followed and you are still missing an item, please reach out us as soon as possible so we can have our loss and prevention specialist look into the matter.