Wash & Fold Plan FAQ

Which plan is right for me?

The typical order size for most individuals is 30 lbs per month. For two people, 60 lbs per month is typical usage of Wash & Fold. As a reference, a regular washing machine typically holds 10-12 lbs. If the plan you initially selected does not suit your needs, you can change your plan at any time. The new plan will take effect as soon as your current monthly plan expires.

What is your turnaround time?
We offer a 2-day turnaround, which varies based on your residence, day of the week and cutoff time in your city. Please click here for more detailed information on when to expect your order.
How do I switch plans?
If the plan you initially selected does not suit your needs, you can change your plan at any time. The new plan will take effect as soon as your current one expires. How to change your Wash & Fold subscription
How about special items such as comforters and pillows?

We are still more than happy to process any special items. These are not included in the plan and will be charged separately on a per order basis.

Is there a minimum order size?
No, we do not have a minimum order size.
What happens if I go over the pounds in my plan?
No problem. Should your usage exceed the amount of your plan, you will be charged the standard per pound rate for any pounds over your plan amount.
What happens when my plan expires?
Your monthly laundry plan will automatically renew at 11:59 pm on the end date of your plan. To cancel the plan click on the button saying Turn Off Automatic Renewal.
What if I don't use all my allotted pounds?
Don't worry, we've got you covered. As long as you are set up for automatic renewal, unused pounds, up to a maximum of the plan's rollover pounds, will be added to the automatically renewed plan for the next month.
Is there a cutoff date/time?

All transactions are based on the day your order is picked up. That means that if you place your order on the 15th, but it is not picked up until the 16th, and you plan expires on the 15th, your order will be credited to the next month's balance.

Can I combine my laundry plan with other discounts?
Sorry, but our laundry plans are such a great deal that they may not be combined with any other offers. Other discounts and offers will be applied to any charges not associated with your laundry plan (upgrades, Dry Cleaning, etc.). Discounts may not be used to purchase laundry plans.
Are Dry Cleaning and laundered shirts included?
These plans are only for Wash & Fold orders. Dry Cleaning and laundered shirts are charged per piece as part of our Dry Cleaning service.
Are plans valid for wholesale customers?

The monthly laundry plans are not available for wholesale or commercial accounts.

How do I get a refund?
Sorry, but no refunds will be issued for partially or wholly unused laundry plans.
How do I cancel my plan?
Automatic renewal of laundry plans may be terminated at any time by clicking the button labeled Turn Off Automatic Renewal. The plan will remain active until 11:59 pm of the last day of your plan, at which time your plan will not be automatically renewed.
Are there any additional charges?

Laundry plans cover the cost of basic wash and fold. Any extra services, such as detergent upgrades, are additional and will be charged per order.

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