Please follow the steps below to retrieve your clean order with the order pickup information provided in the 'My Laundry' app.
If your location has lockers with a Digilock handle, please follow these steps:
- Enter the four-digit code provided via text message or email.
- Turn the silver knob clockwise.
- Pull the silver knob toward you to open the locker.
If your location has lockers with a Zephyr handle, please follow these steps:
- Enter the four-digit code provided via text message or email.
- Press ZEPHYR for at least 3 seconds.
- Pull the handle toward you to open the locker.
Don't hesitate to contact us if you cannot retrieve your order by following the steps above.