How do I unlock the locker to retrieve my clean order?

Please follow the steps below to retrieve your clean order with the order pickup information provided in the 'My Laundry' app.

If your location has lockers with a Digilock handle, please follow these steps:

  1. Enter the four-digit code provided via text message or email.
  2. Turn the silver knob clockwise.
  3. Pull the silver knob toward you to open the locker.

If your location has lockers with a Zephyr handle, please follow these steps:

  1. Enter the four-digit code provided via text message or email.
  2. Press ZEPHYR for at least 3 seconds.
  3. Pull the handle toward you to open the locker.

Don't hesitate to contact us if you cannot retrieve your order by following the steps above.

 

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