How do I open the Tide Cleaners locker to retrieve my order?

Once you receive your order retrieval information, follow the steps below to access your order.

If your location has lockers with the 'Digilock' handle, please follow the below steps:

  1. Enter the four-digit code provided via text message or email.
  2. Turn the silver knob clockwise.
  3. Pull the silver knob towards you to open the locker.

If your location has lockers with the ZEPHYR handle, please follow the below steps:

  1. Enter the four-digit code provided via text message or email.
  2. Press ZEPHYR for at least 3 seconds.
  3. Pull the handle towards you to open the locker.

 

  Please Note

  • The locker number and code used at pickup may not be the same locker number and code you used when dropping your order off.
  • If you are not able to retrieve your order by following the below instructions, please reach out to us, and we'll take the next steps to reset your locker access code as quickly as possible.

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