What happens if my order is left in a box for an extended period of time?


We understand life happens, so we'll send you a pickup reminder just in case you forgot about your items or may be out of town. In the event, we need to pull your order for box space; we will reach out to make special arrangements to re-deliver your items.


If your order is pulled from a Tide Cleaners box due to taking up much-needed space for an extended period of time (typically a month), we will reach out via email and phone giving you a chance to claim your belongings. If we do not receive a response within thirty days, your items will be considered neglected and donated on your behalf.

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