We understand that couples and roommates may share their Tide Cleaners bag voluntarily or by mistake. Unfortunately, this can occasionally cause issues during pickup, inventorying, and billing, which may result in a delayed order.
It's preferred and recommended to keep all orders under the rightful owner's account to prevent any confusion for our drivers, inventory and assembly team, and customer support agents. By using your assigned bag, this ensures our staff can clearly identify all items in our possession at all times.
If you have already placed an order with someone else's bag, please contact us as soon as you can and we will make sure your order is processed to the correct account.