What happens if my items are damaged or lost?


This is something we never want our customers to experience, but damage can be an unfortunate part of working in the Dry Cleaning industry. We are always prepared and dedicated to making things right with our customers and we promise to be responsive, empathetic, and most importantly, transparent in situations like this.

Damaged Lost
In the event any clothing of yours is damaged, please reach out to us at your earliest convenience. We do request that you send the item back to us for our Dry Cleaning specialist to inspect and determine if it can be returned to normal. If your item cannot be returned to its original state, with no hesitation, we will move forward with making things right. 


We advise all customers to reach out to us within seven business days of their order being delivered, regarding any damaged or lost items. Please review our Terms and Conditions.

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