What happens if my items are damaged or lost?

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Damaged Lost
If any of your clothing is damaged, please reach out to us at your earliest convenience. We will request that you send the item back to us for our dry cleaning specialists to inspect to determine if it can be returned to normal. If your item cannot be returned to its original state, with no hesitation, we will move forward with making things right. 
Having your items be damaged or lost is something that we never want our customers to experience. However, situations like this can be an unfortunate part of working in the dry cleaning industry. Please know that we are always prepared and dedicated to making things right with our customers if an occurrence of damage or loss occurs. We promise always to be responsive, empathetic, and, most importantly, transparent in situations like this.

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