We ask that you please remove any loose items from your orders. Loose items are challenging to track and more likely to become damaged during cleaning.
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Any items submitted with your orders that can be cleaned (e.g., coat hoods and buckle-less belts) will be added to your order as individual items to ensure they are tracked and processed correctly.
Also, we ask that you remove your clothing from any hangers before submitting your order. Our team cannot track your hangers while your order is being processed. Unfortunately, we cannot return hangers to you if they were you submitted them with your order.
If you would like to return wire hangers to us to be recycled, please place the hangers inside the front zipper pocket of your Tide Cleaners dry-cleaning bag. Please do not place wire hangers inside the main compartment of your bag when submitting your order. Returning wire hangers in the main compartment of your bag increases the possibility of your items becoming damaged.
Please note
Please always make sure to use your own Tide Cleaners bag when placing orders. If you do not have a Tide Cleaners bag and are dropping an order off to a Tide Cleaners locker, please submit your items inside a disposable bag. The bag should display the full name, phone number, and service location associated with your Tide Cleaners account. Your order will be returned to you in a new, reusable bag.